Hi Angela, no you are not alone, the bigger agencies send an auto reply basically as soon as you hit send, however I would say that over half don't reply to you in person, either addressing you by name or just their blanket response (not for us, doesn't suit our list, blah blah). I have had some lovely rejection letters though (mainly by agents we see on the events on here!!), which does encourage you a bit. Like you, I can't think of any other companies who would ignore customers/clients like this. And yes, we're all busy, not just agents.