Did you get an answer to this, Milla? I have the same problem. I get sent a notification but when I try to read it I’m told access denied. I’ve tried changing the settings but it makes no difference, I’m getting close to giving up.
Hi Georgina, I just looked into this for you and it seemed there were two profiles under your account for some reason. One was blank and the other completed so I have deactivated the duplicate and I hope the fixes the problem but please let me know if not!